Healthcare organizations follow many data security and privacy regulations to safeguard patients’ medical information. For example, healthcare institutions in the US must be HIPAA compliant and EU-based ones must be GDPR compliant. It can answer all their queries and connect patients to insurance providers based on their unique needs. We already saw how chatbots took a huge burden off the healthcare system during the pandemic. Chatbots are also excellent tools for patients who are uncomfortable with speaking with medical professionals because they can provide them with information without talking to anyone directly. Some people may feel uncomfortable talking to an automated system, especially when it comes to sensitive health matters. […]
